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Farmark support

Troubleshooting

Try these quick fixes first.

Email verification did not continue

  1. Return to the Farmark tab and refresh.
  2. If the link says expired, request a new email.
  3. Check that you are using the newest email, not an older one.

Sign-in code did not arrive

  1. Check spam or junk.
  2. Wait a minute, then request a new code.
  3. Make sure you are checking the account email.
  4. If you requested more than one code, use the newest email and try again from the same browser tab.

Passkey or trusted-device sign-in fails

  1. Use email and password, then check the email code if Farmark asks for one.
  2. Open Settings and remove the old passkey or trusted device if the device was reset, sold, or shared.
  3. Add a new passkey only on a device your family trusts.

Events are missing

  1. Check that the right family member is selected.
  2. If Smart Setup sorted an event into the wrong column, edit the event and choose the correct family member.
  3. For Google calendars, open Farmark and tap Sync Now if you just changed the source calendar.
  4. For iCal links, confirm the source calendar is still shared.
  5. For .ics uploads, upload a fresh file.
  6. Paired displays should update automatically. If one still looks old after a moment, refresh that display once.

Photo import looks wrong

  1. Retake the photo if it is blurry, cropped, tilted, or has glare.
  2. Review each event draft before saving.
  3. Delete drafts that are not real calendar events.
  4. For repeating team or school feeds, use a calendar connection when one is available.

Display looks stale

  1. Confirm the display is online.
  2. Give calendar and display-setting changes a moment to appear.
  3. Refresh the browser once.
  4. Open Farmark from the Home Screen icon again.
  5. If it still looks old, sign out and pair the display again with the QR code.

Billing or subscription looks wrong

  1. Open Settings, then Billing.
  2. If you just paid or changed a subscription, wait a minute and refresh Farmark.
  3. If Billing still does not match what you expect, email support@farmarkapp.com from the account email.
  4. Do not send full card numbers, receipt screenshots with private details, or app-store payment identifiers in the first message.

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